Returns and exchanges

 

Changes

To proceed with the exchange of an item purchased in the online store, you must:

  1. Request the change by e-mail to shop@infinitdenim.com within 15 working days from the date of receipt of the product, and mention the order number and the size or model for which you wish to make the change.
  2. Items must be returned in their original condition, together with any related accessories, and must not be washed or damaged and with all original brand labels.
  3. Send the article or take it to the following address: Infinit Denim, Calle Bruc 5, 08010 Barcelona. 

The new size or model will be shipped when we receive the initial product. 

 

Returns

To proceed with the return of an item purchased in the online store, you must:

  1. Request the return by e-mail to shop@infinitdenim.com within a period not exceeding 15 working days from the date of receipt of the product, and mention the reason for the return.
  2. Items must be returned in their original condition, together with any related accessories, and must not be washed or damaged and with all original brand labels.
  3. Send the article to the following address: Infinit Denim, Calle Bruc 5, 08010 Barcelona.

We will begin the refund process upon receipt of the initial product.

 

To be taken into account

Do not wear the garment before exchanging or returning it. Exchanges or returns must be made within 15 days of receipt of your purchase.

 

Do I have to pay anything for my return?

To make the return, once you write to us at shop@infinitdenim.com we advise you to contact a courier or post office and send us the product. You will be responsible for the return shipping cost.

If you are in Barcelona, you can make your exchange or return in our store in C/ Bruc 5, 08010 Barcelona.

 

How and when will I receive my refund?

Once the return has been approved and we have verified that the item is in perfect condition, you will receive a confirmation email indicating the amount that will be refunded to the payment method initially used.

Reimbursement will be made within 15 working days of the request.